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17. 订阅
老板可在设置中查看方案状态,并按页面指引了解升级或续费。详情以合同与官方说明为准。产品介绍见 zylopos.com。
18. 常见问题
无法登录 — 核对账号密码与登录地址,或联系本店管理员。 看不到某个功能 — 多为权限不足或尚未开通。 没有自动折扣 — 可能不在生效时间、规则已停用,或菜品不在适用范围内。 印花查不到 — 核对手机号与门店是否一致。 厨房没有新单 — 先在订单中确认是否下单成功,再检查厨房设备网络。 扫码菜单异常 — 确认二维码对应正确桌台,且菜单有可售菜品。 需要支持 — 使用系统 Help,或提交 支持工单。描述问题时请勿填写密码或非必要的个人敏感信息。
开市 / 收市建议
开市: 网络正常;收银与厨房已登录;售罄与促销已核对。 收市: 无异常未结单;桌态已复位;共用设备已退出登录。 ZyloPOS · Adneti Documentation 界面若有更新,以线上系统为准。
Overview
Adneti Client Support (ACS) is the official channel for product issues, access problems, and service requests across Adneti products. Resource Detail ACS portal https://cs.adneti.sg/ Email support@adneti.sg Documentation https://docs.adneti.sg/ Products covere...
How to Raise a Ticket
Before you submit Reproduce the issue and write down the exact steps. Capture screenshots (blur NRIC, salary, card numbers, or customer PII). Note expected vs actual behaviour. Prepare identifiers: organisation / outlet name, product URL, module or screen, use...
Contact & Channels
Channel Use for Address ACS portal Most support work — tracked tickets https://cs.adneti.sg/ Email Account recovery, cannot log in to ACS support@adneti.sg Product manuals How-to and feature guidance docs.adneti.sg Homepage hub Jump to Products or Help & Suppo...
Frequently Asked Questions
Cross-product questions for Adneti customers. For product-specific steps, open the matching manual under Products. For tickets, use Client Services Guide. Canonical support email: support@adneti.sg · Portal: https://cs.adneti.sg/ Accounts & access Q: I cannot ...
About the Centre
Adneti Client Services Centre is the public documentation and support entry point for Adneti customers. Use this site to: Read product user manuals (MeritHRMS, ZyloPOS, SMEOne) Check global FAQs and the client services guide Open a tracked ticket when you need...
Browse Product Manuals
Start from the Products shelf, or jump directly: MeritHRMS HR, payroll, leave, attendance, and Merit Me employee self-service. Language Manual English MeritHRMS User Manual 中文 MeritHRMS 用户手册 Popular pages: Merit Me — Employee Self-Service Installing Merit Me o...
Get Support
Preferred channel — ACS Open a tracked ticket at https://cs.adneti.sg/. You get a unique ticket number, reply history, and clearer routing across MeritHRMS, ZyloPOS, and SMEOne. Step-by-step: How to Raise a Ticket Email support@adneti.sg Use email when you can...