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Get Support
Preferred channel — ACS Open a tracked ticket at https://cs.adneti.sg/. You get a unique ticket n...
Browse Product Manuals
Start from the Products shelf, or jump directly: MeritHRMS HR, payroll, leave, attendance, and Me...
About the Centre
Adneti Client Services Centre is the public documentation and support entry point for Adneti cust...
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Adneti Documentation Product manuals, FAQs, and client support — one place for MeritHRMS, Zylo...
Frequently Asked Questions
Cross-product questions for Adneti customers. For product-specific steps, open the matching manua...
Contact & Channels
Channel Use for Address ACS portal Most support work — tracked tickets https://cs.adneti.sg/ Emai...
How to Raise a Ticket
Before you submit Reproduce the issue and write down the exact steps. Capture screenshots (blur N...
Overview
Adneti Client Support (ACS) is the official channel for product issues, access problems, and serv...
Help & Support
Overview For production issues, payroll discrepancies, access problems, and feature requests, Mer...
Getting Started — Login & Authentication
Overview MeritHRMS uses work email and password authentication. After sign-in, your session grant...
Help & Support
Overview For implementation questions, defects, and enhancement requests, contact Adneti Technolo...
System Settings
Overview System settings control company profile, accounting configuration, sequences, email serv...
Users & Permissions
Overview SMEOne uses a role and group security model with Adneti-defined groups: Group Typical ac...
Helpdesk Tickets
Overview Some SMEOne customer deployments include Website Helpdesk: Route Audience Purpose /helpd...
Portal — Customer Self-Service
Overview The Customer Portal gives customers and vendors limited self-service access without full...
Budget Management
Overview base_account_budget adds analytic budget management: plan versus actual by account and a...
Financial Reports
Overview The Full Accounting Kit ( base_accounting_kit) extends Community Accounting with statuto...
GST & Compliance Flags
Overview SMEOne is configured for Singapore GST through Singapore GST setup and company-level com...
Chart of Accounts — Singapore
Overview SMEOne delivers a Singapore Statutory Compliance Chart of Accounts (COA) combining: Sing...
Bank Reconciliation
Overview Bank reconciliation matches your bank statement lines against accounting payments and ou...