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Welcome to ZyloPOS — an all-in-one ordering, POS, kitchen, and operations platform for F&B outlets. This guide is for store staff and administrators. The product UI supports English, Simplified Chinese, and Bahasa Melayu. Need help? Use Help in the app, or sub...

Getting started Roles Sign-in and layout Before you open Menu Tables POS Orders Kitchen display Guest QR ordering Cleaning Promotions Stamp cards Reports Inventory Staff and settings Subscription FAQ

Recommended devices Job Suggestion Cashier POS Tablet or touch terminal (landscape) Kitchen Kitchen screen or tablet (landscape) Cleaning Phone or tablet Guest ordering Phone scanning the table QR code Back office Laptop or tablet browser Use a recent Chrome o...

Menus depend on role. Common roles: Role Responsibility Owner Full control and subscription Manager Day-to-day operations and setup Cashier Ordering and payment Kitchen Kitchen display Cleaner Table turnaround If a feature is not enabled for your outlet, it ma...

Switch language on the login page; show or hide the password Sidebar lists modules; top bar switches outlet (when applicable) and signs out Help and documentation links appear at the bottom of the sidebar when configured Avoid leaving screens with passwords or...

Typically completed by owner or manager: Company and outlet display details Tax and service charge Menu categories and items Tables and QR codes Separate accounts for cashier, kitchen, and cleaning Optional: promotions, stamps, kitchen timing tips, inventory

Create categories, then items under each category Maintain names and prices; mark sold out or delete with confirmation Multi-language names are available where fields are provided

Organise tables by zone (for example hall or outdoor) Create one table or many at once Each table QR code is for guest ordering — do not mix codes across tables

Choose dine-in or takeaway; select a table for dine-in Add items (and modifiers when prompted) Review totals and check out with an enabled payment method For cash, enter amount tendered to see change The breakdown may include subtotal, promotion discount (if a...

Filter by status and browse with pagination Review line items, amounts, and payments Advance status, collect payment, or void (usually with a reason) when permitted

Sign in on the kitchen device New tickets appear automatically; long waits are highlighted Mark complete when food is ready Use a dedicated kitchen account instead of sharing the owner login.

Guests scan the table QR → browse and order → confirm the cart and submit. Some outlets also allow viewing table orders or calling staff.

Typical statuses: Available, Dirty, and Cleaning. Update promptly after guests leave so the next party can be seated.

Administrators can configure: Scope (all items or a category) Days and time windows Discount percentage and optional cap Priority when multiple rules match Disabled rules stop applying but remain listed.

After payment, cashiers may add or check stamps by phone number Guests redeem a reward after collecting the required stamps (per outlet setup) Back office can look up progress by phone Handle guest phone numbers as personal data.

Review sales summaries, popular items, and time-of-day patterns by date and outlet. Treat reports as confidential business information.

Track quantities and alerts. If recipes are configured, sales may reduce stock. Whether stock can block an order depends on outlet setup.

Staff: create users, assign roles, deactivate leavers Settings: company profile, tax, service charge, kitchen timing tips Multiple outlets: tables, promotions, and stamps follow the selected outlet